Dear Fresh Direct General Manager,
My faith in humanity is renewed.
When I sent my note yesterday letting you know about your exemplary employee helping my sons and me, I didn't need or necessarily expect a response. But you called me directly. You thanked me for letting you know what had happened, and you assured me you would recognize the employee directly. And, you said this: "You're a mom with two young kids, right? I'm giving you a $50 Fresh Direct gift certificate. I want you to get yourself some flowers and something nice for your kids."
You see, I feel things have gone a bit awry lately. The news is bombarding us with images of bigotry, separation, fear, and intolerance. And perhaps because I'm exuding it myself, I feel a tension on the street. People seem suspicious, wary of each other. Weary too. People seem to have less energy to be respectful and generous. But what happened the other day when your employee helped us made me remember something. Respect and generosity often take hardly any time. And not a whole lot of extra energy. But they have the power to recharge us all in powerful and surprising ways. Because of a small moment, I am vowing to be more generous and respectful to those around me. I'm going to step out of myself a little bit and consider how I can be of greater service. Yes, it's easy to get bogged down in my own burdens. I'm pushing a stroller with two small children and a mountain of stuff! How can I stop to help anyone? People should help me. And yet. Your employee was pushing a cart with a mountain of stuff and no doubt was doing it on a deadline. But he stopped. He helped. I won't forget that.
And so did you. You stopped. You picked up the phone. You made a generous moment into a Very Big Deal. Thank you.
Anna Cockerille (and sons)